Settings reference

These are the settings on the stack's launch page. Change any of them later by updating the stack in the CloudFormation console. Settings filled in by the registration page are marked.

Connect and data feeds

Setting	Default	What it does
ConnectInstanceUrl	empty	Your Connect instance's access URL, so only that instance may frame the agent panel. Empty allows any Connect instance.
EvaluationsBucket	empty	Bucket where Connect writes Contact Lens evaluations. Turns on evaluation scoring. Enable EventBridge notifications on the bucket.
EvaluationsPrefix	`Evaluations/`	Key prefix for evaluation files.
AnalysisBucket	empty	Bucket where Contact Lens writes conversational analytics. Turns on customer sentiment scoring. Enable EventBridge notifications on the bucket.
AnalysisPrefix	`Analysis/`	Key prefix for analysis files.
CsatAttribute	`csat`	Contact attribute your survey writes. Used only if contact records are sent to the Arena stream.
ConnectInstanceArn	empty	Your Connect instance ARN. Needed only for backfill.
BackfillDays	90	On first run, load this many days of past contacts and evaluations per agent from Connect, and list every user so the console shows the whole team. 0 disables. Needs ConnectInstanceArn. See getting started.
Provider	`connect`	Which platform feeds the stack: `connect` or `generic` (events through the ingest endpoint). Wording only; the Connect feeds stay available if configured. See connecting other platforms.
DataExport	`disabled`	`enabled` creates a private export bucket and writes per-agent per-day rows to it nightly. See warehouse export.
ScheduleAdherence	`disabled`	`enabled` scores each agent's schedule adherence every night from Amazon Connect. Needs forecasting, capacity planning and scheduling enabled on the instance. See how scoring works.
ShardCount	1	Kinesis shards. One handles thousands of agents.

People and display

Setting	Default	What it does
Timezone	`UTC`	IANA time zone your centre runs on, such as `America/New_York`. Sets when days, weeks and months start for points, streaks, challenge dates, the digest hour and reward budgets. Changing it later starts new day rows from that point.
DefaultTeam	empty	Team the console and wallboard open on for a user with no team attribute.
WallboardNames	`full`	How names appear on sign-in-free wallboards: `full`, `first` or `initials`.
KudosDailyLimit	5	Kudos one person may send per day.

Sign-in

Setting	Default	What it does
AuthMode	`cognito`	`cognito` creates a user pool in the stack. `external` uses your identity provider.
JwtIssuer	empty	External mode only. Your provider's issuer URL.
JwtAudience	empty	External mode only. The client id expected in tokens.
AllowedOrigin	`*`	Origin allowed to call the API. Set it to your `SiteUrl` after launch to lock it down.

Operations

Setting	Default	What it does
AlarmEmail	empty	Email that receives alarms: ingest errors, the stream falling behind, API errors, a failed usage report. Confirm the subscription email AWS sends.
DigestEmail	empty	Address that receives teams' daily digests when a team turns email on in the console. Confirm the subscription email AWS sends. See notifications.

Filled in by the registration page

Setting	What it does
MarketplaceProductCode	Identifies Arena to AWS Marketplace billing.
MarketplaceLicenseArn	Your subscription's license. Usage is reported against it.
MarketplaceCustomerAccountId	The AWS account that subscribed.
MarketplaceTrialDays, MarketplaceTrialAgents	The free trial: 30 days from the first usage report, up to 25 active agents a day free. See billing.
SiteArchiveUrl	The pages for this release. The stack installs them itself.

Leave these four as the registration page set them. For a pilot outside Marketplace, leave the three Marketplace settings empty and nothing is reported.

Current as of version 0.16.0. See the release notes for what changed since.