A fair, live leaderboard for your Amazon Connect agents
Arena turns the activity your Connect instance already produces into points, streaks, challenges and rewards. Quality outweighs speed by design, and everything runs inside your own AWS account.
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Agent panel
Points, level, streak and kudos inside the Connect agent workspace, updated within seconds of each contact.
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Supervisor console
Team leaderboard, anomaly flags, a tunable scoring mix, challenges and reward approvals.
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Results report
Evaluation, sentiment and survey trends against the period before, with a line for every agent and coaching plan.
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Wallboard
A floor display sized for a TV, opened with a sign-in-free link a supervisor creates.
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How it is delivered
Arena is sold through AWS Marketplace and deploys as one CloudFormation stack into your AWS account. Agent data never leaves that account. Setup is a launch link, two settings in the Connect console, and users synced from your Connect directory.
The demo pages above run on simulated data in your browser.